In this playbook we share lessons learned. Illustrations below accompany individual lesson in the playbook.
![](https://cdn.myportfolio.com/bc8f2132b6bdf67f84de93a9ef614c60/13152f57-b9e8-4ab3-aa3d-c8f2215ad052_rw_1920.gif?h=00522423b65213cd73e4efd6f3496c68)
![](https://cdn.myportfolio.com/bc8f2132b6bdf67f84de93a9ef614c60/528a09ce-0a12-4ebe-8440-c8758c3f649b_rw_1920.png?h=53fe103ab97023d9e3ece11e0be13ae7)
![](https://cdn.myportfolio.com/bc8f2132b6bdf67f84de93a9ef614c60/9f497b3f-5437-4e6c-af8e-a204879c3ed5_rw_1920.png?h=4eefe549165606240aae39c425c89d6a)
![](https://cdn.myportfolio.com/bc8f2132b6bdf67f84de93a9ef614c60/75b6592a-fd0b-43c2-b908-a67854b7f924_rw_1920.png?h=c5779c62f804a38cc2614bb75f7caf91)
Online Experience
Lesson 1: Real-time customer insights are more essential than ever
Lesson 4: New ways of working can have lasting benefits
Lesson 5: Reexamine everything – from strategy to structure and beyond
Lesson 6: We’re not going back, so accelerate digital adoption now