In this playbook we share lessons learned. Illustrations below accompany individual lesson in the playbook. ​​​​​​​
​​​​​​​Online Experience
Lesson 1Real-time customer insights are more essential than ever
Lesson 2Agility is key when pivoting in a pandemic
Lesson 3People need human connection, especially right now
Lesson 4New ways of working can have lasting benefits
Lesson 5: Reexamine everything – from strategy to structure and beyond
Lesson 6We’re not going back, so accelerate digital adoption now

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